Cars24 Services — Hold amount not settled

Address:

Bangalore

I have sold my car on 07th May along with the balance amount to close the loan on my car to CARS24, but CARS24 delayed the payment and they have deducted the outstanding penalty amount from my hold amount and my hold amount is not released yet, even after calling multiple times and sending follow up mail. Ticket: 980459 not getting any response.

It is not correct to penal the customer due to CARS24 delay in DD Process. Kindly do the needful