Cars24 Services — hold back amount not paid for car sale

Address:

500082

Ticket Number - 146500 / AP 09 CV 0608
Party peshi was done on 19th July and the car was transferred to the new owner post which I was supposed to receive the remaining Rs.10, 000 ; It was supposed to be paid in 10 days or 120 days from the sale in May. Both timelines have passed and after 10 phone calls and spending hours, the amount has still not been paid.

The Customer Service team says its with the backend team and they dont know what is happening. SO no one in the company is bothered to do anything about it - I mean does anyone even care about paying up the money?