Cars24 Services — Hyundai Hyundai i10 Car, 2015 model

This is Sumit Bansode from Hyderabad.
I sold my Hyundai Hyundai i10 Car, 2015 model ( CHASIS NUMBER: MALAM51BLFM613633*A), last month on December 17th 2022 in Hyderabad. The deal was fixed at Rupees 3 lakh 34 thousand only. I have received the amount 292898 rupees at time of delivery and 25000 was again sent to me after the car reached docking station. remaining 10k was held as part of party peshi hold which will be processed once registration of transfer is completed. so on jan 15th i receive an message saying that cars24 are constrained to forefeit the held back amount of INR 10, 000 due to non submission of pending documents. I have been in touch with sales person Lohith (+[protected] and have submitted all documents required for transfer of registration, but not the person is ghosting me and not resposning to texts or calls.
However I have not received this amount till date after many calls and follow ups. This is lack of integrity and not honoring our contract.

Kindly help me get the money refunded at the earliest.

PFA documents and whatsapp chat attached.

Warm Regards,
Sumit
Tel No[protected]
Email: [protected]@gmail.com