[Resolved]  Cars24 Services — Imperfections found in the vehicle which is mentioned as PASS and false promised made by CARS24

With advertise of having more than 140 checks, I went through the CARS24 portal and selected the Creta 2018 (face lifted) petrol. With workflow of the CARS24, I booked the car for test drive on 10th Apr, 2022. I got the call from car advisor Mr. Prasant from PUNE UNDRI branch.
While test drive I was told that GPS navigation system is not working because the required SD card is missing. While revisiting the portal I found that with GPS navigation working check was marked as PASS. That means it should be working.
While discussing about the imperfection which is mentioned as PASS, car advisor Mr. Prashant mentioned that he will take this with higher management and will provide the discount of Rs. 5000 for the missing SD CARD. With promise of Prashant, I progressed with the purchase of vehicle and paid Total Amount – 5000 (As Prashant mentioned not to pay Rs. 5000).
On the day of delivery i.e. 16th April I got a call from Mr. Deepak Sharma, Sales Head UNDRI branch asking me to pay remaining amount as they were not able to get required approval from management within that time frame. As Deepak mentioned, he will reimburse the same amount by 18th April, 2022 via official email id. With trust, I paid the remaining amount but till today i.e 27th April, 2022 even after so many follow ups, I have not received any amount yet.

Couple of points as to highlight.

Can we trust CARS24 with provided check list, as I found that those checks are not correct, I only found one .. may have more than that? How can we make sure those checks are trustworthy?

Can we trust the promise made by the employee like Sales Head Mr. Deepak Sharma, as they are the face of CARS24?