Cars24 Services — Loan foreclosure charges

I had brought a car from Cars24 and had signed the attached car loan agreement with Cars 24.

Attached is the "SANCTION CUM LOAN AGREEMENT" signed with Cars 24.

The preclosure charges mentioned in Page no 19 of the Car Loan Signed with Cars 24 stand as per below.

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While i approached the ICICI where you are a partner, is now asking me to pay up 5.9% pre-closure charges on the LOAN.
As per the ICICI executive any loan agreement with the borrower need to be reflected in their (ICICI) system to avail the agreed rates by the borrower(even when the legal agreement states 2% preclosure charges)

Appreciate to kindly advise WHY SHOULD I PAY more foreclosure fees, when the agreement is for 2% foreclosure charges which is clearing mentioned in the agreement.
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Hi, this is not the kind of experience we want you to have with us. Please write to us at [protected]@cars24.com elaborating on your concern along with your loan id and contact details. We will have this addressed.

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