[Resolved]  Cars24 Services — Manipulating Cars24

Address:

Parsik Nagar, Kalwa West, Thane

I contacted cars24 thane, manpada office to sale my Honda city zx gxi in November 2021. The car is a 2008 Honda city zx gxi which was purchased from Gurgaon in 2015. The car was inspected in front of me in the last week of Nov 2021 and I was told that the sale process has been initiated, but the sales people from Cars24 said that a proper pricing wasn't received. I kept following up about the deal closure but didn't receive any proactive price quote. Later, couple of sales personnel called me after few weeks but the follow up process was very unorganized and unprofessional as they didn't close the deal inspite of providing all necessary information and paperwork from my end. I produced all the paper and shared them on whatsapp number provided by the sales people, claiming that they were calling from the head office. Post document sharing, when I didn't receive any closure on this matter, I called the first person named Nitesh Shukla from Manpada Cars24 office, who claimed to be the manager of the branch. He played innocent and said that he will look into the matter. The interesting thing was every time I spoke with him, he had a standard response that he will get back with a resolution, but it never happened. At last a female personnel named Nutan called and said that the delay was due to non receipt of a reasonable pricing, but this time, they will do it again. I was given a quote of 60 K the next day although the pricing of the car was more than one lac as I checked with multiple sources but due to some emergency, I had to sale the car and hence agreed to the given price. I was told that there will be another car inspection at my place and then key handover will happen. I wasn't present during the 2nd inspection being in another city, one of my relations was present. After the 2nd inspection, I was told after a rigorous follow up that the car is non-functional due to some minor issue and the deal is cancelled wherein, as I mentioned earlier, that the first engineer who inspected my car earlier just few weeks back, gave the report which confirmed that the car is in good condition. Post the 2nd inspection, there was no communication inspite of multiple follow ups with Cars24 and nothing happened and the sale was claimed to have been cancelled. I am extremely dissatisfied with Cars24 the way my car selling matter is dealt with and will never recommend them to anyone. They are manipulators who try to lower the car pricing by posting wrong reasons for the vehicle. I am complaining about this issue to highlight how cars24 manipulate people and try to lower car pricing for their own benefit.