[Resolved]  Cars24 Services — MH 48 A 3618 Car Documents ( RC & NOC ) not transferred

Date : 19 April 2022
To,
Respective Authority

Sub: Request for ( MH 48 A 3618 ) Car Documents ( RC, NOC ) which has been awaited from last one year

My name is Rahul Jaysingrao Sasane from Pune Moshi. This is regarding Vento car purchased from the CAR24 representative on 4th May 2021 without any payment dues.
From that day, till date I have not received RC and NOC and every month I'm getting new information like the Covid restrictions, previous Car owner not coming for signature, previous Car owner is in Delhi, RTO agent is working on your topic, issues raised to Car24 and so on and this never ending story still continues.
I have not received any single documents of this car that is not even an RC copy / Xerox of the previous owner .

I'm highly disappointed 😒😒 by the unprofessional treatment and mental harassment given by your organisation . It's my humble request to your top management / concern legal team, kindly look into this matter and provide my purchased car documents ( RC & NOC )as soon as possible.

Car details as under :
Car registration number : MH 48 A 3618
Model : VENTO Trendline manual transmission
Engine : 1.6 MPI MQ
Model year : 2012
Car purchased date : 4 th may 2021
Payment mode : Online ( All evidences and record with me)

All required documents like aadhar card, address proof and pan card, Chassis tracing provided Twice to your representative.

Car punchased agent name / Car24 certified agent name : Prasanna Puranik
Business mobile number : [protected]

As per information from your Car24 certified representative who sold this car to me, he had already highlighted this topic to you by application ID : [protected].

All communications and records ( call records / messages/images/ transactions/ followup messages and so on ) were kept as evidence if any further action required.

Reminding your Vision statement
" We trust, and build trust
We work hard to get the customer to trust us, and we do it by placing them first. Whether it’s evaluation, customer protection policies, warranties, or just customer support - we’re there for every customer, every stakeholder. This is the bedrock of everything we do, and we work hard with committed goals and timelines to keep improving"
Kindly confirm the receipt of this mail and revert on priority

Your Highly disappointed customer,
Rahul Jaysingrao Sasane
Mobile : [protected]/ [protected]