[Resolved] Cars24 Services — misleading people and not giving proper information

Tarun0008

Address:

Sco 19 sbs nagar E block near Reliance fresh, Ludhiana, Ludhiana, Punjab

I am tarun arora and from ferozepur punjab, i got call from anurag (Delhi). His number is +[protected]. He has not proper information and said me to got ludhiana branch to sell the car with documents as inspection was already done on 24th january id [protected]. I went to ludhiana yesterday after covering approximately 150 kms. Over i got to know about the pending documents. What anurag said i took that documents. Even he asked for more documents yesterday, today i also took that to branch. But people in the car24 branch said now also its incomplete. Anurag don't have proper information about the documents. He has also given me the 1000 token. Which i am not giving it back. As i have already cancelled the deal. Due to his mistake i have to travel 2 times to ludhiana and wasted 2 days rs 2.5k. Please give him proper guidance and don’t make customers fool..
Thanks
Tarun arora

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Apr 10, 2020

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2020

CARS24 Services Customer Care's response Hi Sir,

We apologize for the experience you had.

We always strive to give the best experience to our customers. Please be assured that we will definitely highlight this issue with the concerned team and will take corrective measures to avoid such instances in the future.

Regards,
CARS24 Support