Cars24 Services — No home inspection even after paying fee

Address:

Mumbai

I had booked a home appointment to inspect my vehicle after paying the said fee of 99 rs. The appointment was scheduled for sat. Received an apology message from cars 24 they can't make it on Sat so to reschedule my appointment. I rescheduled it on Sunday, not done in sunday and no communication from them. Rescheduled again on Monday but same. Till now I haven't even received a call from their side. I called up their customer care to find out only thing they reply is they will call back again & when I ask for refund they say it will take 15 days. I fail to understand such behaviour from them . I think they want to take details and not to do customer service. I demand an explanation & to refund my money in next 48 hours. I don't want to deal with such fraud company who doesn't respecg or care for their customers.