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Cars24 Services — No RC Transfer after 200 days

I sold my car on 4th May 2023, which was supposed to be sold & RC transferred within 180 days as per their commitment given in the policy documents. But, it has been nore than 200 days now & even after multiple follow-ups with their customer care, I am not gettinga any answer.

Since, the car is still unsold & RC on my name, I've a greater threat of it gets misused & I am afraid of it.

Request your team to please help with the resolution at the earliest...thanks
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