[Resolved] Cars24 Services — no response after sales about payment

Manish200968

from Bengaluru, Karnataka

Address:

560094

I had sold my car thru car 24 on 2nd june with a gurantee that the payment will be made to me on 2nd itself. Today is 7th still part payment of rs 71400/- is due. There is no error on our behalf. The person ali from their malleswaram branch is not taking calls nor responding. When we called the first person who inspected the car says his job is only to inspect. Our appointment id is [protected]. I was promised to get 240000/- on saturday where in i got 201000/- the balance is sill pending. Trying calling their landline its not working. When i went their yesterday they said he is on leave.

Pathetic responce and service

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Jul 31, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

CARS24 Services Customer Care's response Hey,
Really sorry for this experience. We have escalated this issue to the concerned department and will get back to as soon as they respond. Request you to please bear with us just a little longer.

Verified Support

Jun 30, 2018

CARS24 Services Customer Care's response Hi Madhav,
We're really sorry that you have had to face these issues. Could you please drop us a mail at [protected]@cars24.com, with your appointment ID, and also confirm whether you have received your payment?

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Comments

madhav1954g

from Nashik, Maharashtra

I sold my car to cars24 at Pune, Baner branch.My appointment ID [protected]. I sold my car on 11th June 2018 and opted instant payment mode. I was promised the amount will be credited by 8:00 PM on same day. Rs 1000 deducted for instant payment. But even after 2 days nothing is paid and no communication from branch office

Madhav Gogate
PUNE