[Resolved] Cars24 Services — No response from customer care on an issue raised. Pathetic service provided

Togy

from Pune, Maharashtra

Aug 29, 2022

Address:

Pune

I raised a query (Ticket ID: 682202) today 29th August 2022 morning and requested for a call back which came at 9am. I was to get a call from the diagnosis or guarantee team in 3-4 hours to discuss regarding my vehicle issue which i am facing since the last 4 days. I did not receive any call, i reached out again to the customer care at 2.20 pm they said they will raise it as concern and expedite it and i will get the call at the earliest. its been 2 hours since then yet no call or any response.

There is no consideration for customers at Cars24 at all. There is no client servicing they focus on. to get a representative to come and visit my place regarding a vehicle issue takes it 2-3 days. Its not even 1 month since i bought the vehicle.

This is utter disappointment.

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Oct 2, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2022

CARS24 Services Customer Care's response Hi Togy, we're sorry to hear this. We'd like to help you out. Please share with us your Booking ID and registered mobile number at [protected]@cars24.com so that we can look into the details and get back to you with an update.