Cars24 Services — Not providing promised service

My dealer I'd 107244

Hello
Respected sir

This is Sriramoji i have facing some issues from cars24

delar I'd 107244
Appointment id [protected]
Vishweshwari consultant

I'm the new dealer to cars24 and partner ship his activated date on 15/11/2021

I have bought car from cars24 auction after verifying all inspection reports

bought car based on fitness report it's shows up to 2026.

But I don't know about delhi government rta policy

The dlehi government is issued orders and circulars 10 years old diesel vehicles and more than 15 years of petrol vehicle not ply on road.

So I now raised some points from my view

1. Why the inspection report was misrepresented ?

2. If the Ten Years Vehicle expires in 2021 And why fitness until 2026 is shown in the inspection report ?

3.Do you know the rules and regulations of Delhi RTA ?

4.Why did you not tell to the dealer the full details RTA regulations ?

5.Now the NOC of that vehicle is not issued to Telangana

6.Why not put Ten Years above in scrap auction ?

7. Who gave you permission to put in live auction above 10 years

8. Actually above said vehicle Life time is expired date on 21/11/2021

9.But you held Vehicle Auction in month of December

10. Who is now responsibility for vehicle transfer ?

11. Who is resposibility if vehicle is involved in illegal activities or any accidents ?

12.Will you show in the TV ad that the hassle free RC transfer (reprented by MS dhoni)

13. I take protection policy when making final payment (shield cover)

14. paying extra charge for shield policy for all unexpected problem

15. you also know all this things and
Intentionally cheated

16. First let me know what is the shield policy in this policy some options are given below

1. Hassle free return
2. Money back
3 repair refund
4 all unexpected problem

In my view raises some questions under this protection policy for money back or rc transfer

It is truly and utterly cheated cars24

Cheating is considered as a criminal offence under the Indian Penal Code

Cheating as an offence can be made punishable under Section 420 of the IPC.

I'm not bought vehicle from road side he his bought from one of the barnd value company and he his under shield protection policy

Cheating is defined under Section 415 of the Indian Penal Code as whoever fraudulently or dishonestly inducing that person to deliver any property to any person or to consent that any person shall retain any property

And also high court is very serious on app based companies and there is no one should be responsible issues it's only smart way time passing like Tiket raise

I want resolution buyback the car under protection shield cover the cover period is 100 days or transfer the RC

You know cars24 is promised to the registered owner also for hassle free rc transfer . if it Rc transfer is not done or vehicle is involved any illegal activities who is responsible ?

Whatever it may be I have raised my claim under shield protection policy insurance you will collect extra charges for this insurance so now give a resolution under this policy

So I will raise grivence in national consumer rights also proceedings with legal

Thanking you
[protected]@gmail.com
[protected]
+1 photos
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CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2022
CARS24 Services Customer Care's response
Hello Sir,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team and asked them to look into this on priority basis. We will surely connect with you to resolve your concern.

Thank you and have a good day ahead.

Regards,
CARS24 Team
Jan 26, 2022
Updated by RakeshSriramoji
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