[Resolved]  Cars24 Services — not received the held back amount

Address:

Jadavpur, Kolkata Westbengal

Hi,

My appointment id with cars 24 is [protected], i sold my car (Wb06d4441) to cars 24 on 11/01/2020, they kept rs.10000 as held back amount and i was said that i will get the amount once the car is sold to a buyer and i need to come over for party peshi or within 120 days whichever is earlier.
It has been more than 200 days but i haven’t received the amount until now.
I have raised multiple concerns with them (Ticket # 282650 and 299483) where i was said due to lockdown they are extending the time for heldback amount and in the last ticket (On 06/08/2020) i was said that i will receive the amount within 3 days, it has been more than 3 days but they have not yet sent my heldback amount.
I just want to know with 70days of lockdown if i add it to the 120 days still it comes to 190 days and 190 days is already crossed but they are not willing to pay my money back.
Please take some action so that my money is returned to me