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[Resolved]  Cars24 Services — not received the held back amount


My appointment id with cars 24 is [protected], i sold my car (Wb06d4441) to cars 24 on 11/01/2020, they kept rs.10000 as held back amount and i was said that i will get the amount once the car is sold to a buyer and i need to come over for party peshi or within 120 days whichever is earlier.
It has been more than 200 days but i haven’t received the amount until now.
I have raised multiple concerns with them (Ticket # 282650 and 299483) where i was said due to lockdown they are extending the time for heldback amount and in the last ticket (On 06/08/2020) i was said that i will receive the amount within 3 days, it has been more than 3 days but they have not yet sent my heldback amount.
I just want to know with 70days of lockdown if i add it to the 120 days still it comes to 190 days and 190 days is already crossed but they are not willing to pay my money back.
Please take some action so that my money is returned to me
not received the held back amount
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Aug 15, 2020
Complaint marked as Resolved 
The amount has been credited to my bank account on 14/08/2020. Thanks consumer complaints for expediting the process for me.
Aug 12, 2020

Complaint Status

CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2020
CARS24 Services Customer Care's response
Hi sir!

We apologize for the inconvenience caused.

This is definitely not the kind of experience we would like you to have with us.

We have highlighted your concern to our team.

They will connect with you soon.

CARS24 Support
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