Cars24 Services — Ownership transfer not done for more than a year

We sold our car with registration number: KA41MA1843 on 29-March-2021 in Bengaluru, we were informed that the RC transfer would be done in 120-180 days. It has been more than a year now but don't have an update yet.
All that I hear is it is under process.
Could you please check, I am now very doubtful about the ownership transfer being done at all
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Hello,

Hope you are doing well.

We are truly regretful about your situation. We request you to mail your detailed concern along with your appointment ID and registered mobile number at [protected]@cars24.com to understand you better and assist with you a finer service.

Thank you and have a good day ahead.

Regards,
CARS24 Team

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