Cars24 Services — Pathetic after sales service and name transfer delay

Cars24 Services — Pathetic after sales service and name transfer delay

C chatterjee71 Mar 18, 2022 Mar 21, 2022 This thread was updated on Mar 21, 2022

This is to let you know that I haven't received any calls for ownership transfer till date, but CARS24 claimed that they tried reaching out to me. However, after receiving the mail and SMS, I tried calling the mentioned number and also Mr. Sourav Basu from Cars24 multiple times. But didn't get any response from anyone yet. After multiple follow ups I came to know my sold car is in Siliguri RTO, whereas I reside at Kolkata. So this isn't possible for me to travel to Siliguri for name transfer. There aren't any communications from Cars24 henceforth, and currently I am stuck with name transfer as well as the Rs.10000/- held for the same. Appointment ID : [protected] NOTE : I am currently out of station and will be available from first week of April for Ownership transfer. Was this information helpful? No (0) Yes (1)
CARS24 Services customer support has been notified about the posted complaint.
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CARS24 Services Customer Care

from Gurugram, Haryana

Mar 21, 2022

Verified Support

Hi! We apologize for the inconvenience caused. Could you please mail us your detailed concern along with your appointment ID and registered contact details at [protected]@cars24.com, so we can assist you better?

chatterjee71's [Complaint's author] reply, Mar 28, 2022

This has already been notified to your support. And to utter shock, I was notified I need to travel to Siliguri RTO (500+ km from my place) for name transfer, whereas the name transfer was done at Katwa RTO (120KM from my place) which I could travel easily. I have been totally misguided and harassed.
If the Rs.10000/- isn't been paid back to me soon, I will be bound to proceed legally for harassment charges, as I faced a lot of harassment through these misguidement from your end. I hope, this will be solved soon, which would in turn be beneficial for both you and myself.