[Resolved]  Cars24 Services — Payment not recieved; fees hidden; withholding documents; unethical behaviour

Address:	Bangalore, Karnataka, 560043
Website:	www.cars24.com

Their entire selling premise is "Sell your car in 30 mins".
You should be clear that if you're selling to them, you will get a lower price than you could otherwise from an end-user. After all, there's a trade-off between ease of selling and price - and I was quite willing to take the hit, as I wanted the payment quickly.

Well, in my case, it's now been over 15 days and I haven't received my full payment. I'm still chasing them.
They hid some additional fees from me during the quote stage.
When they sell, they'll offer you 40k of vouchers. After you buy, they don't seem to value those vouchers anymore. So much so that they've forgotten about them and haven't given them to me.
Their senior people have no clarity on what IRDAI rules and the laws governing NCB reservation is - they seem to think that NCB belongs to the car and not the owner (which is completely untrue. Insurance follows the car, NCB follows the owner).

Their entire promise of buying your car hassle free and in 30 mins is false and misleading.

I've spent over 2 weeks in constant calls with them about processing my payment. The payment got 'stuck' apparently and when they didn't know what to do after multiple false promises, they stopped answering my calls.

I had to reach out to the founder of the company to get any movement. AND THAT WAS OVER 8 DAYS AGO!! Even the directors of the company can't get the team to process payments in the 30 mins they promise ...

They had to reapply for a NOC from my finance company (which they knew at the time of evaluation and had said they'd keep back some money till they got that - I was fine with that). However, once the main payment hit issues and I escalated it - they simply forgot to apply for the letter (they didn't forget to collect the fees for that application though). They're now saying that since they forgot to apply for it, they will continue to retain part of the payment as it's their company policy (why there's no policy to make the application on time, God knows!!)

They're just a bunch of jokers trying to make themselves look like a ''corporate'' - they're as disorganised as can be and if you sell to them, don't hand over the keys till you have full and complete payment - else you'll suffer like I am.