[Resolved]  Cars24 Services — Post deal confirmation no response from customer relations team - [protected]

Address:Pune

Hello Team,

I have very disappointing experience from CARS24 team. I have received the final deal for my car after detail inspection, so far very good experience and have received deal code and post which received email with best quote and final amount which can receive after service charges. I have confirmed the deal and submitted all required documents. After this there is no communication and i tried calling retail associate Anjum Shaikh multiple times but no response from him neither courtesy to call back.

I fail to understand if CARS24 do so much advertising that CARS24 gives hassle free experience but ground reality is something different. I would request to look into this matter and get me resolution at the earliest
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Mar 30, 2022
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Feb 12, 2022
Updated by k_sonawane
Deal Confirmation || [protected] ||
Feb 14, 2022
Updated by k_sonawane
Can I have any update on this case
Verified Support
Feb 15, 2022
CARS24 Services Customer Care's response
Thank you for sharing the details. We have highlighted this issue with our team. We will update you once it is done.
Verified Support
Feb 25, 2022
CARS24 Services Customer Care's response
Hello! We hope the customer experience team could find a suitable resolution for you. We're always looking to improve your experience with Cars24. If you need more support, please reach out at [protected]@cars24.com.
Complaint comments 

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Hi! We apologize for the inconvenience caused. Could you please mail us your detailed concern along with your appointment ID and registered contact details at [protected]@cars24.com, so we can assist you better?

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