Cars24 Services — Pre paid physical valuation was deferred

I got a call from executive that he couldn't reach my number, while I was at work and was receiving calls throughout. He called be an hour past the scheduled time slot and confirmed that he will reach in another half an hour. After the time communicated passed, he said he won't be able to make it due to rains and confirmed vist for next day. today there was no calls and update from him