Cars24 Services — rc is not yet transferred to currently buyer name

Hi,

I had purchased used car maruti ertiga dl2cap 4457 from cars24 vasant kunj branch in the month of august. I made full payment and was told to me that rc will be transferred to our name within 45 days.

Since, i have been in regular touch with cars24 team and spoken to different-2 spoc. But nothing is favouring me. They have been giving me false assurance.

However, today and yesterday i wrote email to [protected]@cars24.com but no response received from cars24 office. It seems that they are not giving exact status to the customer. They are just playing with their commitments.

In addition to this, today i called to customer care and customer care put my call on hold more than 10 mins. I waited more than 10 mins but they didn't turned up again in the call.

Please suggest if leagal notice is fine ttake strict action. So that they will provide the correct information to customer.

Regards,
Yogesh