[Resolved]  Cars24 Services — RC not received-Brezza ZDI+ Automatic

Address:

Doolapally Rd, Kompally, Hyderabad, Telangana 500014, Hyderabad, Telangana

I purchased a vehicle in July, 2023 through Cars 24. My car sales executive Sampath (Mob: [protected]) has ghosted me and delayed my delivery on the delivery date initially and upon Sales Manager (Bharat Reddy- [protected]) assurance of no further issues, I accepted late delivery of the car. My car RC transfer process was initiated in Aug-22 and I visited the RTA on 16-08-22 to complete the formalities. I have received an EMS no later, but could not track the no online. I asked Mr. Bharat Reddy a few times for my RC and was asked to wait and wait. I finally went to RTA on 30th Dec, 2022 and informed Mr. Bharat Reddy to give the transaction slip so as to follow up with the agent, there has been no real update from him ever since. I raised the issue again with the CARS 24 customer care centre. They are assuring me for a resolution only by 10/01/23. Meanwhile I tried to speak to Mr. Sampath who said he does not care about RC process and he is only responsible for sale of car (the same person who ghosted me on the date of delivery). I chased Mr. Pitambar (RTA person) for 3 times on 03/01/23 just to make him talk to the RTA Agent. I need to sell my car as soon as possible, and have given CARS 24 adequate time (more than 5 working says) to resolve. Due to this entire delay, I will be losing out on my Car Resale Value. Moreover, the irresponsible attitude of all the CARS 24 representatives is causing agony. Please restore faith of common consumers like me in the government for ensuring timely and accountable service from these providers.