[Resolved] Cars24 Services — RC not transferred after taking money.

aks06

Apr 9, 2022

Address:

bengaluru

I purchased a car from Cars 24 Bangalore HSR location in 2020. After that I moved to Maharashtra in 2021 January. I was in contact with a person named Benaka for RC transfer process from Karnataka to Maharashtra. This RC transfer process was delayed for some personal reasons and the transfer process is not done yet. I am trying to contact this Benaka person for more than three months now and he is not responding to my calls or messages. I have already sent more than Rs. 84000 to him in person. Also there is no other contact number that he has given to me. I have details of all the money transfers I have done to him.
When I told this to cars24 care, they said that Benaka left the company 3-4 months ago and they can't help. They were not helpful at all. If Benaka left the company, how come he has all the car documents, NOC and receipts and he showed that to me and took money. Its Cars24's responsibility to secure my documents if employee is leaving the company.

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May 13, 2022

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2022

CARS24 Services Customer Care's response Hi! We apologize for the inconvenience caused. Could you please mail us your detailed concern along with your booking ID and registered contact details at [protected]@cars24.com, so we can assist you better?

Jun 07, 2022

Updated by aks06 I sent money to Cars24 employee for RC transfer process. The process got delayed due to whatever reason. Now that employee left the company and cars24 is saying that they are not liable for any money sent to them or any car documents that he possessed. Their service team didn't help at all after 3-4 months of conversation. THIS IS A FRAUD company.

Verified Support

Jun 08, 2022

CARS24 Services Customer Care's response Dear Customer,
We apologize for the unpleasant experience.
We request you to please share your registered contact details and car registration number with us at [protected]@cars24.com so we can look into the concern as a priority.
Please be assured that we will highlight your concern with our team and will take corrective measures to make your experience better with CARS24.