[Resolved] Cars24 Services — RC Pending

Rahul singh Gusain

Aug 15, 2021

Address:	Gurugram
Website:	www.bikes24.com

Hi,

I bought a Gixxer on 7th Jul at that time it was told that meanwhile RC transfer is been processed temporary RC (application of RC change) will be provided, now its been 1 month and no update has been shared

However I looked online on paravian website no RC transfer request has been made from bikes24 end till now URL - (https://vahan.parivahan.gov.in/vahanservice/vahan/ui/appl_status/form_Know_Appl...⇄
Don't understand concept Gov. take only 14 days (within state) to transfer but u guys are giving TAT of 90 days

Registered no [protected]
Appointment ID - [protected]

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Sep 15, 2021

Complaint marked as Resolved

Today I got a mail from bikes 24 regarding process completion, I check same on parivahan app and found my name is the registration The application was filed on 2 Sep and on 15 Sep the RTO cleared it (also it was on hold due to pending doc for some time in between) As per the process, it should have to start on 26 Sep (day I submitted updated Aadhaar card) after then till 2 Sep I got only two comments "Request has been escalated to the concern department and previous owner documents are pending" I really appreciate Miss Apeksha Sharma(bikes24) for expediting my request since she was assigned If anyone is facing the same problem, guys keep in touch with the company Via mail / call in a high frequency if u guys will wait for things to happen by itself it will never happen and ask them the right questions always don't fall for some wage statement.

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

CARS24 Services Customer Care's response Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at moto.[protected]@cars24.com, so we can look into the matter and assist you better?

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team

Aug 22, 2021

Updated by Rahul singh Gusain Dear Team,
I already followed the process as suggested by your people and after not getting any solution from any buddy I am complaining hear

Plz find mail reply
"As communicated earlier, We have initiated the RC transfer for your vehicle. In this case, we require the seller's presence in the RTO for RC transfer. Presently, the seller's documents required for RC transfer are incomplete and hence the transfer has been delayed. Please be assured that we will keep you updated on any further developments and will follow due process to ensure the RC transfer is completed as soon as possible. Thank you for your continued patience.

Please be assured, we are working on your complaint regarding the non-delivery of the helmet and have escalated the matter to the concerned department. Kindly allow us 24 hours of time to get back to you with an update."

I got this reply on 19 Aug and Iam taking followup on mail since 14 aug
Complaint ID[protected]

IF documents were not complete why the bike was even sold, this is a must to follow step as per RTO rule such formality work should be taken care on the 1st step.

Sep 01, 2021

Updated by Rahul singh Gusain Hi Team,

What is the update from your side

RC is still pending, and I received my helmet (after 60 day) Great achievement from u guys kudos

By when can I have my RC transfer