Cars24 Services — RC transfer initiated without informing owner by wrong login details

I wanted to sell my Maruti Vitara Brezza. The customer care team called me and the price was finalized. They informed me that they will update the status on Monday i.e 24.05.2021. I received a call from them mentioning that I've already requested for RC transfer on the online portal and hence they won't be able to close the deal.
Upon informing them that there is nothing done from my end they had no answers. I checked the online portal and found that the RC transfer request has been initiated by one of their agents, Daniyal Ahmed which was traced by the number registered in the portal. This is certainly a breach of privacy and trust where the company is blocking the car RC transfer without informing the owner and it cannot be cancelled because there are charges attached to the transfer. I need you to kindly look into the matter ASAP else this would incur bad consequences for the company that might spoil the reputation.