[Resolved] Cars24 Services — rc transfer not done after 4-5 months

[Resolved] Cars24 Services — rc transfer not done after 4-5 months

U userbat1

I have sold my car to kolkata branch (Ms shakuntala), its been 4-5 months but the rc transfer has not done yet. Have provided all documents and done all paperwork from my side on day 1. This is not as per what is promised when we go to their shop. Please help out. Car was sold in september 2019 Its almost january now, but still the rc transfer has not happened. When emailing the company - i get reply once after emailing 2-3 times. That too with a generic answer. Please kindly help here. Was this information helpful? No (0) Yes (0)
May 8, 2020 Complaint marked as Resolved CARS24 Services customer support has been notified about the posted complaint. Verified Support Apr 02, 2020 CARS24 Services Customer Care's response Dear Customer, We understand your concern and apologize for the inconvenience caused. We request you to please share with us your appointment ID/ registered contact details at [protected]@cars24.com so we can look into the matter once and highlight your concern with the relevant team. Please be assured that we will take corrective measures to resolve your concern on priority. Also, all our customers are covered under the CARS24 Customer Protection Policy, which means till your RC transfer comes through - we take full responsibility for the safety of your car. Once the ownership has been transferred, we will send you an email with the RC transfer-proof. Regards, CARS24 Support
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