[Resolved]  Cars24 Services — RC transfer not done and repeated traffic offences

We had sold our vehicle Fiat Punto 1 year back on Cars24.

Till today no RC transfer has occurred and the person having our vehicle is performing repeated traffic offences/violations including Over speeding twice, a couple of times parking in No-Parking Zones and Jumping Red Lights, some of these have happened at odd hours in the night. All of these offences have occurred in the past 2 months or so and are rising in frequency.

The latest offence has occurred a few minutes back of parking in No-Parking zone again. It seems as if the person having our vehicle is doing it on purpose.

I have been asking repeatedly to have RC transfer done in the name of the person who has the vehicle currently however to no avail.
Its very frustrating to be undergoing such things with no fault of ours.

Various complaints have been raised on Cars24 platform.
Currently running complaints have the following IDs:
707086
704754
656656

They need to update their policy such that RC transfer happens in the name of the Channel partner or Cars24 itself if they're unable to sell it off to any end customer within 180 days to help sellers from any such annoyances.

With the complaints I have attached the latest notice I received from the Traffic Police.
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Nov 1, 2022
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2022
CARS24 Services Customer Care's response
Hi Eklavya, We understand your concern here. Please know that we have highlighted the matter to the respective team to check with utmost priority and will get back to you with an update.
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