| Address: | Bangalore |
| Website: | www.cars24.com |
On February 22, 2021, I purchased a used car from a Car Vendor showroom (KA 19 MA 8586) with a commitment from them that they will process a used car loan and RC transfer will be done from CARS24 in my name.
So Cars24 asked me for huge documentation and processing, I agreed and shared all the required details immediately. So within less than a week my Car loan was approved by ICICI Bank and disbursed. But RC transfer was in progress and they promised that it would be done in 45days.
After 45days over there was no update. I was following up with the Executive he was telling me will be done in 15days but the days passed and meanwhile my car insurance expired(Sep '2021).
The car transfer process got worse as they were not sure what to do with the further process due to insurance expiry.
After a lot of discussion and debate, they agreed that due to their delay/negligence in transfer processing, car insurance expired & so they made new insurance for my car from Digit.
Even after 6months of my car purchase nothing was done in terms of RC Transfer. They were just buying time, giving me some nonsense reasons and nothing progressed even though they have deducted RC transfer charges from my car loan amount as well.
Right now we are sitting on 12th Jan 2022 and still, they haven't done the needful. No update received from them.
I am chasing them on the phone, constantly in touch with the CARS24 Executive Prudvi-(p.[protected]@cars24.com) who is very irresponsible, not professional, and always tells some stories. The only answer I get from him gives us 15days time and nothing happens after 15days.
CARS24 do resolve this issue on priority.
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