Cars24 Services — RC Transfer not getting initiated.

Dear Team

I sold my car to Cars 24 in the month of March 2022
below are the details-
App ID[protected]
Reg. noOR02BX9929
Sale Date13/03/2022

Even after multiple reminders and request Cars 24 is not initiating the RC transfer and always giving standard response to wait.

As per RTO rules it's a mandatory to initiate RC transfer right after the sell. I would request team to help me on this.