[Resolved]  Cars24 Services — RC Transfer Pending

Address: Jaypee Kosmos, Tower KM-64 Flat no. 1203 Sector-134 Noida - 201304

I sold my car Verna (DL7CL7437) to Cars24 against ID no. [protected].
I completed all the compliances & documentation related to RC transfer on[protected] in Noida Branch after that I received the amount of my car.

On Dt. 06.12.2021 I received a message from Cars24 that I have to visit the RTO for Party Peshi for RC Transfer process, which is not applicable in Delhi RTO Act. I contacted Mr. Milan Gupta employee in Cars24 (Kanpur Branch), I told him the same thing and he confirmed me to ignore the message and assured that Party Peshi is not applicable in Delhi RTO rule.

On Dt.08.12.2021 I received a call from Cars24 Gurgaon office Mr. Ashish, he asked me to visit the RTO office during working hours as their was some mismatch of the signatures in the documents to which I denied because of my office schedule. Although I requested him to send someone to my office or to my home so that I can sign the documents again if there is any signature mismatch, whereas I don't believe this because I sold my car 2 months ago and received full payment.

Mr. Ashish literally spoke to me very rudely throughout the call and threatened me that if the car meets any accident then Cars24 will not be responsible for that. I told him that I spoke to Mr. Milan Gupta and I was confirmed from Mr. Milan that Party Peshi is not applicable in Delhi RTO.
Then also he kept on threatening me and hang up the call saying that "Mera kaam aapko jaankari dena tha baki aap jano aapka kaam jaane".

I believe that Cars24 has become a global brand now and expanding more. I would request the team to kindly intervene into this and take up the matter to higher management and get it resolved.

I would also like to add that Cars24 is a well-known group but due to some unprofessional employees like Mr. Ashish in your organization they are spoiling all the repo please don't let this happen.

It is very unfortunate to write this thing and bring this to your kind attention. I'm looking forward this plead would really get some proactive response from your team and get this done ASAP. Thanks in advance.

Regards
Vishal Mishra
[protected]