I am an A1 Category Channel Partner with Cars24 and am filing this complaint regarding a Hyundai Verna purchased through the Cars24 dealer platform under the Full Assistance plan.
What Happened:
On 31st March 2026, the vehicle showed as stocked-in on my dealer app. I visited the parking facility to collect it and was told it had not yet arrived. I returned without the vehicle.
On 1st April 2026, I was informed the car was now stocked in. I visited again. After waiting approximately 30 minutes, staff informed me the car was not starting.
When I escalated at the counter, I was told — for the first time — that an internal mail existed clearly stating the vehicle had suffered a breakdown due to overheating midway and had been brought to the facility via company towing.
Core Issue:
This critical information was never disclosed in the inspection report provided to me at the time of purchase. The report showed the vehicle in working condition. I made my purchase decision based on this report.
Under the Full Assistance plan, Cars24 takes complete responsibility for the vehicle from seller pickup to dealer delivery. The breakdown occurred entirely while the vehicle was in Cars24’s custody. I had not yet taken possession of the vehicle at any point.
The damage was caused under Cars24’s watch. The responsibility rests entirely with Cars24.
My Demand:
I formally demand a full refund on the following grounds:
1. The vehicle was non-functional at the time of collection — not delivered as per the inspection report
2. The breakdown occurred during Cars24’s Full Assistance handling, before dealer handover
3. The damage was known internally but was deliberately not disclosed in the report shared with me
4. My purchase decision was based on incomplete and inaccurate information provided by Cars24
I request this complaint be treated with urgency and that Cars24 be directed to issue a full refund immediately.
Name - vaibhav
Dealer code-80354
Car app id - [protected]
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