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CARS24 Services Complaints & Reviews

www.cars24.com

2.7

Updated: Aug 3, 2026

Complaints 1430

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694

Unresolved

736

Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍

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CARS24 Services reviews & complaints page 2

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I had sold a car through CARS24 in December 2024. A loan was active on the vehicle at that time so, I settled that loan and sold the car, however, since NOC is processed after 15-20 days, an amount of Rs. 5000 was holded by your company in lieu of NOC, though I provided No dues slip duly signed by the bank.

After receiving the NOC from the bank after 15 days, I called your executives on [protected] and [protected] to collect...

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Address: Clement Town, Saharanpur Road, Shubhash Nagar, chowk, opposite BM Hyundai, Dehradun, Uttarakhand 248002

Respected Sir,
I sold my car Santro UK 07 W0664 to cars 24 in Dehradun in August 2024. I have received payment but not received the scrap letter / certificate.
I have purchased new car and visited RTO Dehradun for granting the benefits as per govt order on scrapping old car. Which they denied asking for a scrap certificate/ letter of the car. For which I visited Cars 24 Dehradun branch on 13 Jan25 but did not get it, they told...

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I sold my car (Maruti Alto) to Cars24 on 25-Jan-2020. They promised that everything will be taken care by them on time. But more than 4 years 9 months are over. Still RC transfer status of my car is pending and showing my name as owner.
I am in touch with them through email. But they are not giving any concrete answers to my concerns. Only thing they are saying that their dedicated team actively addressing my concern. This is very...

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Address: Hyderabad

I sold my Renault Duster (AP28DT6871) to Cars 24 in the month of January 2023, and I still find that the RC is on my name. I called your customer support multiple times and was informed that the RC transfer would happen within 6 months (max). The customer support also mentioned that in case the car is not sold by July, then the RC will be transferred to Cars 24. They didn't transfer in spite of regular follow-ups.

After...

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Hi I have sold my car AP20AN3969 to Cars24 recently, my original RC was not there as it was undelivered, for that they said we will hold 10, 000 and will be released once RC copy is received, later I went to rto office and collected original undelivered RC and handed over to this car dealer, now they are not even responding for release of 10k, Please help me in getting back 10k which they hold....

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Address: Cars24

I handed over my Santro car for scrap to Cars 24 on 29th Jan 2024. After multiple follow-ups, the Cars 24 team is not providing the chassis plate, certificate of deposit, and scrap letter, which the Cars 24 representative agreed to provide through their operations team. I have already raised this issue with cars24 customer care.

below are case registration details

[protected]th March 2024
[protected]...

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Sold the car to cars24 on 19 May 2022 and was expecting the RC should be transferred within 15 days but it's about 1.5 years now. I received multiple challans of overspeeding after that for which I am not liable. I put lot of escalation mail and chaser but no response. It need to be done asap....

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Hi,
I got my car inspected and the offer was made. But I did not received any token amount. Now I have changed my mind and do not want to sell the car. The cars24 executive is asking for 1000 INR to cancel the deal, where as, I din not received any document mentioning the cancelation charges, neither I was informed that there will be any cancellation charges.

There is no customer care number available where I can escalate...

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Address: Tower C, 7th Floor, SAS Building, CH Baktawar Singh Rd, Medicity, I, Sector 38, Gurugram, Haryana 122001

Website: www.cars24.com

I am Rakesh Kumar, I am a registered dealer with car24 (dcode: 71695). Few days ago I purchased a car from car24 using their dealer's mobile app. as like previous way i paid all amount for car but when i checked car then i am shocked. The car description was totally wrong. car 's main parts rusted and had smoke issues too. When I talk with support they are always giving excuses. I have valid proof that their car description is totally different...

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Cars 24 employees called me and took my car by saying that I can get my car back once I will pay 3 emi. Later on no one picked my call. You guys cheated me, cars 24 did a fraud and sold my car to earn profit. My car was sold out by cars 24 without my consent. I want my car back then I will pay any amount....

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Address: D-118, Shyam Nagar, Kanpur, U.P.

We have sold our Maruti 800 Car bearing registration no. UP 78 BS 8004, registered in my husband's name (Dr. KULDIP KUMAR KHANNA ), to M/s. CARS24 on 19th March 2023. The physical delivery of the vehicle was given to their representative on 19.03.2023.
Despite repeated requests by us, they are not getting the vehicle ownership transferred from my husband's name to purchaser's name.
Whenever we remind them we get a reply that...

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Cars 24 finalized the car deal of selling my Baleno @ Rs.3.91 L, i had a loan running on my car outstanding was 4.38Lakhs. I deposited the negative balance of my car loan on 12thdec . Account no was provided by Cars24 executive Gurpreet Sing and Deepanshu Rai. Till date i have not received my acknowledgment of loan amount settled and car sale. I received 1000 Rs as token amount from Cars 24 also. Today morning’s nh i received a message...

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Bought this car from cars24 on 27 may 2023 and cars24 promised to do the RC transfer in 60-75 days and now it's been almost 6 months. They are saying RTO is non functional and it's the delay from RTO side. Just making it up and extending the dates.. Useless and worthless employees they have...

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On 15th November I visited Cars24 Undri Pune, to check out some used cars that I wanted to buy.
Before Test drive they asked some basic questions like whether I would buy the car in cash or will take finance (Loan). I mentioned I will go with finance option.

Post test drive I got a call from them to get finance option checked in advance. I denied and said I will only get it checked post my car finalization.
I...

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I sold my car to cars 24 In indore when an amount of 10000rs was witheld..
It was told to me that it will be released at the time of party peshi

Now I'm being told that peshi is in raipur which I've to attend for the amount to be released or else payment will not be done

Why will I attend a peshi in raipur for a car sold in indore. Why will I aff

Even if I were to attend why wasn't I told...

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My Car Registed No: KA53ME9167 was sold to Cars24, collected same on 28th May.
RC Hypothication documents needs to be collected same needs to be Transfered.

They needs to pay me around Rs 27000/- and which not being payed by Cars24 and RC Documents not being collected to transfer.

It is more than 25 days still no response on same.

I was droped mail and also called Customer Care, They asking...

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Address: 2 nd floor no 13-14 SV complex navoday nagar kothanur main road jp nagar 7th phase bangalore

I Mr Kalyani B Biradar I purchased car bearing Reg. No KA01 MU5711 mahindra XUV300 on 21/05/2022 still vehicle not register on my name i asking region for competition of my paper work...

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Address: Vill-Kokapur, P.o- Nilganj Bazar, P.s-Barasat, Dist, Kolkata, West Bengal 700121

Dear Concern,
I am Sougata Das, one of your prestige customers. I bought one Maruti Suzuki XL6 car (Car Reg No: WB40AQ1297) on 20.12.2022. It is very disappointing to tell you that today morning I was threatened by your employee Mr. Mitesh Singh (Mob No. - [protected]). He claimed without any proof that i gave a legal notice to Mr. Arindam Chowdhury (Last owner of the following car) for not transferring the RC. But the reality is...

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Please stop calling 10 times a day just because i tried to know a car’s price in your website
Please add my number to your DND list it is [protected]...

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Website: www.cars24.com

In short,

If sharing OTP to facilitate RC transfer is “ILLEGAL”,
- then Cars24 is doing it for its customers, and is subsequently charging them INR 10, 000 by accusing them of being Non-Cooperative, after actually inducing them to do it. The government needs to intervene.

If sharing OTP to facilitate RC transfer is “LEGAL”
- then Cars24 is cheating its customers – by first telling them that...

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