[Resolved]  Cars24 Services — refund my money

Address:

Hyderabad, Telangana

We had booked a home inspection by paying rs.299 on 8th july 2019. It was paid online through debit card. The cars24 service person called and informed us that the customer has to complete all formalities required the rto inorder to scrap the car and that he won't be visiting for home inspection. He promised to cancel it and get us our refund. The next day i called for refund status and found out he never informed them about him cancelling the home inspection service. They said they will refund within 15 working days. Did not refund. Called again said 2-3 working days. Did bot refund. Called again. Said 1-2 days. Did not refund. Called again. Said they will surely refund but at the earliest. No timeline. Wrote on their facebook page. No response. Meanwhile kept getting 'reschedule appointment' mails abd messages for a number of days. I told them i will be forced to write to cars24 founders / approach consumer court. No response. Was told it is my right to do so. Worst company. If you cant refund rs.299, i wonder from where your business is expanding. Ate you duping hundreds of customers across india in this manner?