Cars24 Services — Regarding purchasing o[censored]sed car

Address:

plot 65, landmark house, 4th floor, sector 44, Gurugram, Haryana 122003

I had purchased a used car worth rs 9lakhs from cars24 on[protected]. i had made full payment on the same day. But On the next day of purchasing, the tyre got blasted and car got badly damaged. Then we call car24 for help regarding insurance cover as they had said at the tiime of purchasing that car is fully under insurance. Then they asked for time and made excuses for 15 days. we used to go their office daily. now they are refusing for any help. They are not even providing seller information. Because the insurance and rc is on the name of seller. Also car24 has a policy that if any mishappening happens to car during rc transfer; then they are fully responsible. Please help us regarding this matter. its been more than a month.