[Resolved]  Cars24 Services — Service as committed not extended and refund payment not yet received

Hi,

I had purchased car from cars24 MH43AT2540 in July, When the cars24 agent came to show me the car for test drive the car had fault of audio system the antena was damaged, The car stopper, the second key was missing and the bonet protector was damanged .The agent told me that once purchased they will solve all the issues and hand it over .On the day of handover the issue was not resolved and then i highlighted them once again the agent told me to accept the delivery and He will personally look into this and sort the issue .I trusted and accepted the delivery until today the issue is not resolved He has now stop answering my call .

Secondly cars24 had taken a deposit money of 10000/- the same was supposed to be refunded once the registeration process was completed until today i did not receive the refund ..Been calling the call center as the agent stopped picking my call still no response .

Another issue is that the agent has also messed up with the surname in RC transfer inspite of telling them repeatedly and they kept assuring me that it will be taken care off they have still done this error ...now they are blaming the bank and the bank is blaming cars24 ..Bank was also recommended by cars24 so as the RTO agent .The payment for the transfer was done by me and now with the blame game i am stuck .

This is the first time i am dealing with cars24 and really surprised with the kind of service they extend its workst than local car dealer .

Please resolve this issue or i will file legal against the company .