[Resolved]  Cars24 Services — Sold car to Cars24 in 2019 Rc transfer not done[protected]

Address:tarnaka

I have sold my car to cars24 in June 2019, At Habsiguda Branch Hyderabad, till now they have done Rc Transfer, I have contacted them may time and every time I used to get the same answer ' WE WILL RESOLVE THE ISSUE IN COUPLE OF DAYS" Till now I have heard this answer more than fifty times and from last 6 months they have changed their answer to "IF YOU WANT YOU CAN TAKE LEGAL ACTION YOU CAN APPROACH LEGALLY" What should I do for this answer, Can anyone please suggest any answer for this.

Latest Update: Today I got a call from a person stating that he bought my car yesterday, and he needs EC to transfer RC, so I asked him to contact Cars24, then replay was " After you sold your car to cars24 they have sold to some X in Feb 2020, X sold to Y in August 2021 and I have purchased the car from Y yesterday. that is after I sold to cars24 they have sold to someone and 3 ownerships was changed my Rc was not transferred.

Now after 3 years they want me to come to the RTA office to get EC. and am not in a position to coz of the covid situation and I stay far from that place.
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Sep 11, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2021
CARS24 Services Customer Care's response
Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team
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