Cars24 Services — Terrible after sales service and RTO transfer

Address:

495L/2 r.n guha road kol 74

Dear all

I just rec'd a call today 26/11/22 at approx 10:40 am from your customer care that I will have to appear before jalpaiguri RTO to transfer my car RC.

Please share the required proof that it has been sold under jalpaiguri RTO to close the deal

During sell i was commited that car will be sold within kolkata or adjoining areas

Just see the message rec'd

We are constrained to forfeit the held back amount of Rs. 10, 000 and withdraw our assistance for RC transfer of your VITARA BREZZA, WB******77 due to non-compliance of RTO mandated Party Peshi, despite repeated reminders. For further details, please check your email or call us on [protected] .
Team CARS24

I had rec'd only one call them how it is mentioned as repeated reminders . Is this the way You all treat customer against afte sales service