Cars24 Services — Unfair practice to lure customer

Address:

E-11/201, DILSHAD COLONY

I have seen an add in newspaper to sell car with Cars24.
As I am planning to sell my car, I decided to book a point with Cars24.
I filled all the detail of my car in Cars24 and to book an appointment.

Cars details
-Baleno Sigma 1.2
-Car registration year - 2018
-Insurance- till June 2021
- fist owner.
-Car run - 4500Km
- Delhi RC - DL2CAY 8927

After inserting all the details the price range showing between
Rs 539126 for Fair
Rs 586392 for Verygood/Excellent

I booked the appointment with Cars24 for today 21-Aug-2020, with Vaishali Branch (Appoitment Id - [protected]).

After inspecting the car by Vaishali branch they share very good review of car with me.

I waited withing the office for 1.30 hours (after that) and finally the price quoted to me is Rs 4, 57, 000

I am shocked to see price was almost Rs 1, 30, 000 below from price showing in site.

I was told we don't consider site price and price available with us is final price.

I don't have any issue with Vaishali Branch.
The point I want to make why there is very big difference in price between Cars24 site and Cars 24 Branches.

When Cars condition is good (run on 4500 km, Tyres condition very good, Car condition very good), then why differnce of Rs 1, 30, 000 is there.

I have received the price in Cars24 only after I have put all the detail and information request.

Please suggest if this is CARS 24 technique to bring sellers/Buyer in the branch by displaying higher quote price in site.

Customer visited almost 10 KM to the branch on working day, wasting 3 hours and finally find price far low.

I request you to please look into the matter and please don't follow wrong practice to lure customer.

Regards
Naveen Bhatt
+91-[protected]