[Resolved]  Cars24 Services — Unprofessional and Misbehaviour by Cars24 representative

Address:

Cars24, Vaishali Nagar

I wanted to sale my VW Vento on Cars24 at Jaipur. I booked online car inspection for 31 Aug 2022 (Appointment ID: [protected]) inspection was done as per plan. When the bid closed I got a call from Representative from Cars24 and he asked me to share the code so that he can tell me the price. Initial offer amount was ₹3, 13, 000/- which I refused. He told me that he will negotiate with buyer and update me. Subsequently next day he called me and offered me price of ₹3, 50, 000/- on which I still negotiated. I also booked inspection for Chevrolet Beat Car of my father. After two days I received call from another Representative of Cars24 named Mr Ansari. The offer price for Chevy Beat after two negotiations was agreed upon and I said that I will sale both of my cars together so give me a good price for Vento as well. Mr Ansari offered me price of ₹3, 80, 000/- for Vento for which I negotiated for ₹4, 00, 000/- in account. He told me in next call that ₹4, 00, 000/- price is finalised but ₹6, 732/- will be deducted. I insisted for ₹4, 00, 000/- in account. He told me that I have to sell the beat first then only he will give me the desired deal for Vento. When I refused to sell Beat he started misbehaving me and told me that I am just doing time pass and I don’t want to sell my car in a very harsh and demeaning tone. I told him to behave properly but he didn’t stop. I told him that I will raise the level of this matter, to which he told me that his senior is standing next to him and I can speak to him. When I spoke to this gentleman, he told me that he will try to get me a good price and he will call subsequently. After an hour or so he called me back and told me that after all negotiations final max price for Vento will be ₹3, 63, 000/- (in account) to which I agreed as I wanted to sell the car due to financial reasons. He said that Mr Ansari will call me and finalise the deal. Mr Ansari called me and asked for documents and time for car collection. I sent him the documents on his WhatsApp number [protected]. He told me that tomorrow mang he will send someone to complete the formalities and close the deal.
Next day, on 06 Sep 22 no one came to pickup that car. There was no response for my Watsapp messages by Mr Aslam Ansari on his Watsapp number and when I called back on Cars24 landline number the call was disconnected as I asked about my car deal. (This happened at least 4-5 times).

This kind o[censored]nprofessional and misbehaviour by Cars24 and it’s representative is not acceptable. Due to the false promises by Cars24, I was not able to sell my car on time which lead to a financial and mental harassment to me. Now even after 4-5 call to customer care of Cars24 the issue is not been resolved. I urge you to resolve this issue and take a strict action against unprofessional employees like Mr Ansari. I hope the matter will get resolved in next 24 hrs else I will be forced to take the matter legally in court of law as well as will inform the people of the country about this incident and not to rely on Cars24 through social media platforms.