Cars24 Services — Waste of customers time

My numbers are registered in DNC but I get multiple calls each day on 3 of my numbers and also my emails (inspite of me unsubscribing every time the mail comes) from cars24.

I have had experience with them twice where they give the price which is ridiculously low as compared to market. I have sold 2 cars exactly double from what they offered.

As I have been getting non stop calls I agreed to get my car inspected. I requested the person to send the evaluator on May 24th, 2022 and she assured that the guy would be there at 9.30 am. The person came at 11 am and spent almost an hour in highlighting the flaws in the car. It’s a 12 year old car and is kept in a mint condition. But all he wanted was to find the hairline scratches and photograph it to ensure that the price can be reduced by demeaning my car.

The online offer they made for a fair car was 7 lacs and for excellent is 7.83 lacs. But as always this is a lie to get the customer to evaluate.

I was later sent a message with a code and that I need to now call them with that code. Ideally they should be the one calling.

I called the number twice on that day and each time I was told that I will get a call back from them with the price. A week has gone now and I have not received any call with the price. But as expected from the unprofessional company, I got a call from the staff to get my car evaluated. The left hand doesn’t know what the right hand is doing.

What the point of all this drama if you are either not going to give the price or you are focusing on ensuring the worst price possible.
Was this information helpful?
No (0)
Yes (0)
CARS24 Services customer support has been notified about the posted complaint.
Jun 02, 2022
Updated by Varun Sahgal
I continue to get the emails and sale calls from them but no action on the inspection they did. Amazing idiots.
Jun 03, 2022
Updated by Varun Sahgal
I finally got a call from someone to quote a price which is so ridiculously low than what they show online. To add to that, he says that on this price we will further do auction, so actual price would be even lower.

The online range is between Fair, Good, Very Good and Excellent. The price they offer is half of the price they quote for a fair car. And as far as I am concerned my car is in an impeccable state considering it’s a 12 year old car. But I was even open to sell it at the price they quoted for fair car.

They just want to get your stuff for free and can never be fair in their dealings.

It’s the dealers margin, then their own margins and then you get the price. So you actually end up paying commission for two middlemen and they do false marketing of best price. It’s a lie.

Jun 03, 2022
Updated by Varun Sahgal
Please ask someone to call me to take my contact details so you can remove the same from your database. You don’t respect DNC data and I am not interested in hearing your lies and anything About your organisation.
Jun 04, 2022
Updated by Varun Sahgal
Another person called with a similar ridiculous offer. I don’t understand what kind of people work in this organisation who doesn’t understand basic ethics. Like a parrot they keep repeating. PLEASE STOP CALLING ME if you don’t have anything logical to talk.
Verified Support
Jun 06, 2022
CARS24 Services Customer Care's response
Hi! We apologize for the inconvenience caused. Request you to share your contact details at [protected]@cars24.com so that we can put your number on our DND list.
Jun 06, 2022
Updated by Varun Sahgal
I thank you for this email address. I shall mail my details. Hope to never hear from you ever again post that.

I admire the solution to my numerous issues you provided.
Jun 07, 2022
Updated by Varun Sahgal
Sent you mail with all details yesterday and I got another call from your representative selling me same BS.
Jun 10, 2022
Updated by Varun Sahgal
What is the point of giving me the email address when you still have no plans to stop sending me calls or mails or messages. How shameless is your organisation? Telling lies 24 x 7 and disrespecting everyone’s privacy. STOP CONTACTING ME.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CARS24 Services
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    1386
    Pending
    298
    Resolved
    625
    CARS24 Services Phone
    +91 12 4470 6400
    CARS24 Services Address
    Plot No. 120, Industrial Area, Sector 44, Gurgaon, Haryana, India - 122002
    View all CARS24 Services contact information