[Resolved] Cars24 Services — waste of time and energy

Harris1981

from Bengaluru, Karnataka

Website:

Cars24.com

Was planning to sell my car, gave an ad in websites, got a call from cars24 executive, i told him am not interested in selling to you as the value quoted in your website is way too low, but he explained to me that it’s an average vale of the car, and value of my car will be evaluated after inspection, so i agreed. I arrive at the time and date of appointment. On arrival i met one of their executive, with out looking at my car (Forget car inspection) he gave me my car value way too low than the value which i got from their website.
I just walked out of their office as it was no point to proceed further.
Appt id : [protected]

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Jun 5, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

CARS24 Services Customer Care's response Hi,
Sincerest apologies for the dissatisfactory experience. We will escalate this to the concerned team and revert as soon as they respond. Request you to bear with us just a little longer.

Sriram | goo.gl/Xj7udr

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Comments

Diwakar Suvarna

from Surat, Gujarat

I got my car inspected on Friday evening in Cars 24 Thane office and was supposed to receive the quote in 30 minutes. Nobody bothered to call me with an update even after informing their service center 2-3 times. They register my complain and assure me a call back in 24 hours but nobody bothers to attend the query. Poor customer service.

CARS24 Services Customer Care's response, May 13, 2018

Verified Support

Hi Diwakar,
Really sorry for the experience. Please send us your appointment ID and we will certainly look into this issue.