Cars24 Services — Won't allow me to get my refund back to my card

Address:	Dubai
Website:	www.cars24.com

Clearly stated on their website and even the delivery associate who let me drive test the car said that the reservation is 100% refundable and also deductible if ever I made a purchase with them. I sent a complain with them and told me they can give me a token worth of 300AED for my next reservation with them.

with this kind service who doesn't value the customers and does false advertisement, why should I use the token though?

please see attached images