Respected Sir's,
This is to bring your notice on the worst services which I face with Cars24.
My Details:
Name : Praveen Chandrashekar
Phone Number xxxxxx
Car Details : KA01MM4361, Mahindra XUV500
Back Ground:
Myself, Praveen Chandrashekar & am the Registered Owner Of Car, Mahindra XUV 500 Via Registration No : KA01MM4361 & My Registered Phone No : xxxxx
After Seeing the Add of Cars24 Which Says- We can Sell Our Car Within " 1 HOUR", I Decided to Sell My Car & Booked Home Inspection - Same been Done on the Same Day ( No Concerns)
Later on Received Final Quotation of Net Buying Rs.943215/- ( Actual Rs.950000, But Deduction Of Rs.6785) & Accepted This Offer On 20th April 2022)- WEDNESDAY & Requested to Close the Deal on the Same Day.
Since I had Car Loan With ICICI - Amount to be Transferred Towards Loan Closure & Same been Discussed & Your Team member Informed - I need to Transfer Rs.11168/- So that They Can Close the Loan Directly & Hold Rs.47500/- for NOC ( Which is Ok) - I have Transferred Said Rs.11168 /- to Cars24 Account.
Followed Like Mad Till Late Night But To Update Received from Local Cars24 Team on 20th ( Where is Your 1 House Purchase - Advertisement Genuinity)
On 21st ( THURSDAY) Till Afternoon Followed Like Anything - Later on your Employee ( Don't Want to Disclose Name) Given Contact No of the Person Who is Assigned to Re-Verification of the Car- He Visited & Completed he Job by 3PM & Taken Signatures to All Sale Agreement Kit & Other Documents. Again My Follow up Started Since Loan Closure Required on Priority as I Committed to my Boss. But No Luck & Cars24 Team Member Started Telling Story Like - Dealer as to Transfer 20% and All - As a Customer Its Not my Responsibility, I Know only Cars24 & Not Your Dealers.
On 22nd - Your Team Member Confirmed RTGS Done & Will be Sharing UTR Number Shortly - Till Late Night- Followed But No Response from your team Member ( Based on his confirmation i have committed & Confirmed to someone saying its done But You people made me shame in front of them.
On 23rd I Called Several Time to Representative but no Response & Later on Share His Manager Number- He has no Idea Whats Going On & Later on Told he will come back ( But No Response Till 25th, Today Morning.
Today, Afternoon - He is Informing- Sorry RTGS Not Initiated but Our Team member Lied- Sorry About it & Today After All This Circus Telling Dealer Blackout for the Price & Re-Auction Required & We got the Price Max 7.50L / You can Sell to Others ( What Nonsense - I Don't Understand)
Pls Justify:
You People Give the Quotation For Rs.9.50L & I Have Accepted. Reverification Done, I have Signed All Documents Set & Transferred Rs.11K to Cars24 Account - How Can You Say Price Dropped / Dealer Back Out Done On Today That Is 25th Where all Process Done On 22nd Itself.
How Can Your Team Member Playing With Customer Emoting by Telling Lie, Where All Process Done RTGS Also Done, Later On Late Night Told - RTGS Bounce & Again Re-Processing.
Today, His Manager Telling - Not at all RTGS Tried Since Dealer Back Out Done - Is This Work Ethics.
Why Cars24 Told me to Transfer My Money to Your Account When he Knows the Truth?? Are You people Playing with Customer Emotions / Its Lacks of Your Process.
After 5 Days - Now If you Say - RTGS Not Done & Dealer Back Out Done- Price Rs.7.50L on Re-Auction - Are You People Serious on Your Business - Who the hell will take the responsibility.
Who Is Responsible:
21-04-22 &[protected] I have Taken Leave & Waited Like Anything - Who is Answerable For This.
I Got Buyer for Rs.9.25L But I Rejected the Offer as I got Confirmation Offer For Rs.9.50L With Cars24 - Who is Going to bear the Loss.
How Can Your Employee Lies to Customer & Playing With Our Emotion - Who is Responsible.
I DEMAND AN EXPLANATION FROM THE HIGHER UP'S & I DEMAND AN COMPONSENTION FOR THIS WORST PROCESS & TEAM MANAGEMENT WHICH KILLED MY TIME, MONEY & EMOTIONS
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