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Cars24 Services — Wrong bidding charges

I bid for first time on CARS24Partners apps and the sales guy promised me to give rc copy and complete service history for the before payment and after i won aution he refused to do so. I bid on Delhi number car and sales guy told me the car is punjab so i have to visit punjab only after payment and refused to give any details about car. Because car is faulty and he refused to everything I canceled my bid but CARS24Partners apps charged Rs. 20000 for it which is unethical. I want my security deposit back and close this account. My CARS24Partners id is 80234 and car is audi a6
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Comments

Dear Customer,
We apologize for the unpleasant experience. We have highlighted your concern with our team. Please allow us some time.
Reply
how much time you people still need. please do one thing at least
1. close my account permanently and refund my amount Rs 10000
or
2. Reactivate my account again and remove your Rs 20000 charges so we can again doing business
as i am a Mahindra First choice dealer my purchasing is huge so it's loss for both o[censored]s
contact me on [protected]@gmail.com Cars24 ID- 80234
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