| Address: | 560095 | | Website: | www.mylescars.com |
This company had taken a booking from me on 25th september 2017 for an innova crysta for the date of 6th of october with full payment and security deposit. Their vendor gives me a call and asks me to come to the bay and pick the vehicle and advises me to take a different car which is an isuzu (Telling me on call that its of the same cost) since the innova has a speed limited of 80kmph. When we reached the bay to pick the behicle thats when we realised that the vendor is not ready to give us an innova crysta (Even though he has it in stock) and wanted us to take an isuzu by paying an additional security deposit of 50000 which we were not comfortable doing as we had absolutely no trust left in the company.
Their vendor gave us an option of an old innova but with a broken number plate and that too showing only the middle three digits which we refused.
Now post our wastage of 3 hours at the vendors place they decided that they cannot help us for which we demanded that our money be returned back to us immediately which again they did not do. Because of which i had to cancel an entire trip which caused me roughly 15000rs loss because of last minute cancellations of rooms.
Even the next day when i called them up they had absolutely no idea that i have not taken the car from them and that i need to be refunded the money that i had already paid.
From then till today i still have not received the refund nor the compensation which they should pay me for the mental stress, the monetary loss and the last minute torture that they caused to me which caused me to lose my image in front of my high privileged friends.
Now i believe when they have the right to charge a customer with cancellation they also should give me a rightful compensation not with a free ride or coupon but in money for the kind of cheating that they do.
Their customer care is a joke which will keep promising you about call backs and resolutions but which they never do.
I have seen that a lot of their customers face the same issue.
And its high time their ceo and coo understand the kind of mess that they give to their customers if they already do not know. Was this information helpful? | 
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