Carzonrent — dangerous and life threatening rude services

Address:	New Delhi, Delhi, 122001
Website:	www.carzonrent.com

Myles team,

Thank you for taking out time off your busy schedules to respond to a customer!
Would like to draw your attention towards the following factors:
- we inquired on the customer care before confirming booking that the name on the dl is my maiden name and that all other documents have married name
- upon confirmation, we booked an xuv 500 on 05, sep for dates 16, sep to 19, sep
- the first interaction from myles after booking was on 15, sep - right before the day of travel at around 1pm ist
- the representatives who we interacted with were highly unprofessional and had lack of process knowledge - none of their statements tallied with each other
- the person informed that since the dl shows my maiden name whereas the passport shows my married name, they will not honor the documents and will cancel my booking
- we offered presenting the name change affidavit duly attested and accepted to the court of law - they did not understand or realise - undereducated approach
- after 5 hours of endless arguments with these rather highly rude and arrogant representatives, we were finally able to book another xuv500 by the evening at around 6pm

- the ordeal did not end there -
- due to the horrendously bad experience we had through the day, we were keeping a check on the booked status to not undergo any surprise however, your team did not lose an opportunity to amaze us even then!!
- at 12:00 midnight, when our travel time was only a couple of hours away, we get to know that the xuv we booked earlier has been cancelled and replaced with a scorpio!!!
- the endless conversations began yet again - no help received and rather we were being forced to cancel our booking again!!
- considering we were left with no other option but to accept the poor experience, we proceeded with the travel
- we were informed by the representative that if there would be any other vehicle available at the parking lot of carzonrent, we would be given an upgrade
- we reached the parking lot to find 5 fortuners, 4 xuv500s and many other vehicles parked to be issued - we were still denied being provided the car we paid for!!!
- the vehicle provided to us was a base model scorpio - pics attached herewith
- the car does not have a basic feature of - locking all doors while you are inside the vehicle!!! - an feature which even a maruti 800 has - we were travelling with a 4 year old child and were panicked through the trip of any possible mishap due to the pathetic lack of feature in the car we paid 12, 000 for!!!
- rest alone the car being highly uncomfortable for a family of 5 to travel, it was dangerous for our lives due to the lack of core basic safety!!! There were many such poor features which made the car unacceptable for a family drive.

Just a few days before our travel, we were so happy with your earlier services that we inquired and planned to invest in your organisation's myles angels program.
We wanted to place 2 swift cars and a ford endevour in your program.
We would like to inform you that not only have you lost a recurring customer who has booked 7 cars from carzonrent earlier, you have also ensured that we become your negative brand ambassadors forever!!

I know you really don't care for any of your customers, visible by the below mentioned statement of refunding 200/- against an inconvenience caused to us!!! It's such a pathetic customer experience you could have provided!!

I am considering filing a petition in the consumer court against this really bad and nerve wrecking experience with the call recording conversations we have as proofs of what we claim.

Before doing any kind of business, learn to respect people and their values!