[Resolved] Cashe — EMI charged twice for the month

[Resolved] Cashe — EMI charged twice for the month

S sharmaneha688 from Amritsar, Punjab May 16, 2022 Sep 6, 2023 This thread was updated on Sep 6, 2023

Hi, I have attached my bank statement for the month so you can see that two payments to cashe were made, I have highlighted both for you. First payment was made on 5th May via NEFT. Second payment was made on 10th May which was auto-debited from my account It should be noted that last month i.e. in April also I did NEFT and manually sent out the EMI and that didn't create a problem last time. Also, I don't remember me opting for auto-debit. A payment that was made on the 5th of May was successful and the amount went through. Also, payment is made on the same account which is mentioned in cashe app account number and the IFSC code is the same as mentioned. Kindly return one of the EMI as soon as possible I have to make the rest of my payments for the month and work is getting hampered, Thanks, Neha Sharma +5 photos Was this information helpful? No (0) Yes (0)
Jan 7, 2023 Complaint marked as Resolved CASHe customer support has been notified about the posted complaint. Verified Support Dec 02, 2022 CASHe Customer Care's response Dear Neha, We wish to inform that the excess payment has been refunded to your bank account. Thank You, CASHe Support Team
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Rohit Gadde

from Hyderabad, Andhra Pradesh

Sep 6, 2023

Hello,

I have attached my payment screenshots for the month so you can see that two payments to cashe were made. The Emi amount is 9486.
First payment was made in 2 parts on 31st august and 2nd september via UPI. Due date is 4th of every month
Second payment was made on 4th September which was auto-debited from my account
It should be noted that last month i.e. in July also I did UPI and manually sent out the EMI and that didn't create a problem last time. Also, I don't remember me opting for auto-debit. A payment that was made on the 4th september was successful and the amount went through. Also, payment is made on the same account which is mentioned in cashe app account number and the IFSC code is the same as mentioned.

Kindly return one of the EMI as soon as possible I have to make the rest of my payments for the month and work is getting hampered,

Thanks,
Rohit Gadde.