Cashe — Loan Not close

I have take loan from cashe and i was paid first emi only.
After 10 months cashe staff contact me and give me committment if you paid 35000, your loan will be closed and also remove from cibil hence i am paid 35000 on 20/01/2021 than cashe staff provide me email id and told me write email on this ids and this email ids done your loan closer formalities.
I have written many mails and trying to telephonic contact to cashe staff ([protected]) but no response from cashe and cashe staff and now this contact no. Staff ([protected]) block my number.
i am also sent many mails to cashe [protected]@cashe.co.in and [protected]@cashe.co.in
But no response.
Till today every week day cashe present 8184.00 emi in my account and same emi has been bounce and my bank taken charges of this bounce rs. 590.00 (6 times bank taken charges)
And every time i am sent requesting email for this emi and also requesting to close my loan as i have already paid.
I have screen shot of whatsapp chat with cashe staff.
Since 2 months cashe give me mentaly torture and also give me financial loss in my saving account.