Cashe — transfer failed

Cust# 303982, Not able to understand what kind of loan app is this, I am using this app since December 2021 and always make payment before or on due date and used so far smoothly. Now i have applied for loan on 22 June 2024 and application was approved and suddenly app shows Transfer failed please reapply with update bank details. I Tried to upload last 3 months bank statement and app did not allow me to make any changes. Regarding this i have sent more then 20 emails to support but they did not care about is and they did not even respond. Tried contacted on the provided phone# and they continuously disconnection the call. Means no support at all. So I reapplied with same old bank statement on 25 June 2024 and app still showing transfer is in process and no amount is credited into my bank account. I applied in Medical urgency and and written multiple email but they don't care. Should we take this app seriously and trusting this app and applying loan on this app may lose someone their loved once.