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[Resolved]  CC Avenue — Ccavenue bharat gas online upi payment failure

I have booked bharat gas lpg cylinder on 04/08/2020 (Order number 58652) and made online payment using paytm upi. Amount ₹ 621.50/- was deducted from my account and the payment was successful from paytm side. However, it is showing payment status as failure on bharat gas cylinder booking site. Payment made through ccavenue on [protected]@icici and the transaction id is[protected]. Although ccavenue confirmed having receipt of payment, i have received a payment failure confirmation from bharat gas site. I would appreciate if the amount would be refunded to my account as this transaction got fail.

My bharat gas consumer no is 647
Ccavenue bharat gas online upi payment failure
Ccavenue bharat gas online upi payment failure
Complaint marked as Resolved Aug 4, 2020

Complaint Status

[Aug 05, 2020] CC Avenue customer support has been notified about the posted complaint.
Verified Support
CC Avenue Customer Care's response Aug 08, 2020
Dear Customer,

This is in reference to your below mentioned mail.

Your transaction for the order number 14264142 Cavenue ref number[protected] on[protected]:50:57.8 for INR 621.50 has been successfully processed through CCAvenue and forwarded to your merchant.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant. (

If you wish to have further clarifications regarding the order, delivery we suggest you to kindly get in touch with your merchant.

Please note that cancellation/refunding of transaction is a process which is always initiated / carried out by your merchant and CCAvenue cannot intervene in it.

Ccavenue Customer care
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