CC Avenue — debit card payment not credited to concerned department

Today an online payment towards my ahmedabad municipal corporation property tax bill was made through hdfc bank debit card and the amount got debited from my hdfc bank account. Attachment of amc property tax bill and the amount got debited to my hdfc bank account is attached herewith. But the amc property tax department has not got the credit and as such showing as outstanding. Please pay the amount to the credit of ahmedabadcity.gov.in towards my property tax bill dues.
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I did an online transaction through paytm on 2nd may 2019. Transaction no[protected]. However the amount was deducted and sent to cc avenue but order couldn't be completed. Would like to know the status of my refund.
I book a window seat in a flight through ccavenue the payment is successful but again they asked repayment, what is the problem to that, and web check in page also not opened

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